Shipping policy
Shipping Policy
Responsible entity:
Induction – part of musicas.de GmbH
Registered office: Bahnhofstr. 39, 25474 Hasloh, Germany, HRB: 10707 PI
Shop & return address (do not use for legal correspondence):
Induction Online Shop
[Insert Shop Address Here]
Germany
1. Shipping Destinations
We ship our products worldwide, unless explicitly stated otherwise in the product description.
2. Shipping Costs
Shipping costs are calculated during checkout and depend on:
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Destination country
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Weight and size of the order
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Selected shipping method
The final shipping cost will be shown before you complete your order.
Note: For international deliveries, additional customs duties, taxes, or fees may apply. These are not included in the shipping cost and must be paid by the customer upon delivery.
3. Delivery Times
Estimated delivery times are as follows:
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Germany: 2–5 business days
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EU countries: 3–7 business days
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Rest of the world: 7–21 business days
Please note: Delivery times may vary depending on product availability, shipping destination, and external factors such as customs clearance or shipping delays.
4. Order Processing
Orders are processed within 1–3 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a shipping confirmation email including tracking information (if applicable) once your order has been dispatched.
5. Shipping Providers
We work with trusted logistics partners such as:
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DHL
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Deutsche Post
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UPS
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FedEx
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Other regional couriers (depending on destination)
6. Delivery Issues
If your package is delayed or lost, please contact us immediately at:
Please include your order number and any tracking details.
If the delivery fails due to incorrect address information or if the package is not accepted, the customer may be responsible for any additional shipping costs incurred.
7. Partial Deliveries
If your order contains multiple items, we may ship them in separate packages for logistical reasons. In such cases, you will not incur any additional shipping charges.
8. Damaged Shipments
Please inspect your package upon delivery. If items are damaged or missing, notify the courier immediately and contact us within 3 days at:
Include photos of the packaging and damaged items so we can assist you as quickly as possible.
9. Questions?
If you have any questions about shipping, tracking, or delivery times, feel free to reach out to us at: